Draft for legal review. This document is not in force yet.
Refund Policy
Draft dated November 10, 2026
We want the refund rules to be simple and clear before you pay.
Before you start the exam
You can get a full refund at any time before you start your first attempt, for up to 12 months after purchase. Email support@verilevel.com from the address you used to buy the exam. We refund to the original payment method within 5 business days of approving the request. Your bank may take a few more days to show it.
After you start the exam
Once you have started your first attempt, the purchase is no longer refundable, because the exam content has been delivered to you. This applies whether you pass or not. Your purchase still includes up to 3 free retakes under the Exam Policy.
Problems on our side
If you could not complete the exam because of a technical problem on our side, you can choose a reset of your attempt or a full refund.
Team purchases
Unused exam seats in a team purchase can be refunded before anyone starts them. Seats that have been started are not refundable.
Customers in the European Union and the United Kingdom
If you are a consumer in the EU or UK, you have a 14-day right to withdraw from the purchase without giving a reason. When you start the exam within those 14 days, you will be asked to confirm that you want immediate access and that you understand you lose the right of withdrawal once the exam starts. Our refund before starting the exam already covers this period and longer.